Tritter Support

How can we help?

Pick the channel that suits you. A person from the team replies, usually within 48 hours.

Priority

Contact us in the app

The preferred channel. Your question, problem or idea reaches us with the right context, and our reply lands in the same chat inside Tritter.

Open Tritter Step-by-step guide
  1. 1

    Open your Profile

    Launch Tritter and go to the Profile screen.

  2. 2

    Tap Help & sharing

    You’ll find it in the Profile settings.

  3. 3

    Choose a topic

    Question, Problem or Idea, then describe what happened.

  4. 4

    Tap Send

    Our reply appears in your support history in the app.

Telegram

Message us directly

Open @rtdura in Telegram for a quick conversation with the team.

Open Telegram Email reply

Use the support form

Send a detailed message through the website. We will reply to the email address you provide.

Open support form

We will never ask for your recovery phrase or private keys. Not in the app, not in Telegram, not by email. Anyone who asks for them is not RTDURA.

Before you write

A few details help us answer on the first reply:

  • What you were trying to do
  • What happened instead, and any error message you saw
  • Your iPhone model and iOS version
  • A screenshot, if you have one

Quick answers

I lost my recovery phrase. Can you restore my wallet?

No. Your keys and 12-word recovery phrase are created and stored only on your iPhone, in the iOS Keychain. We never receive them, so we cannot restore them. Keep a written copy somewhere safe.

Can RTDURA see or move my funds?

No. Tritter is non-custodial: your keys stay on your device and never reach us, so we cannot touch your funds.

Do I need an account?

No. Tritter works without registration, an email address or a phone number.

Need help with Record+? Go to Record+ support